Terms and Conditions

Pricing

Any prices displayed on this Website are subject to change. Any meals or services are included only if specified.  A minimum length of stay, deposit, cancellation charge and other conditions may apply. 

Price lists for additional items, such as room service and additional beds are available on request.

Unless otherwise stated when we confirm your booking, guests may check-in at any time from 3.30 p.m. on the scheduled day of arrival.

On the day of departure we kindly ask all guests to vacate their rooms by 11am (unless a later departure is stated as part of your Booking).  Late check-out after this time can be requested subject to availability.

Rooms are subject to maximum occupancy rules set by Pentre Mawr Country House. If you would like further details please contact us on info@pentremawrcountryhouse.co.uk.

Pricing is subject to change between main and off-peak seasons. Our main seasons are from March 30th to October 31st and December 27th to January 1st. Our off-peak seasons are January 2nd to March 29th and November 1st to December 26th, excluding Valentines day and half-term breaks. 

Offers

As offers change regularly, all offers can only be taken with new bookings, cannot be pre-dated and are subject to availability.   These offers cannot be taken with any other offers or vouchers and can only be booked directly with Pentre Mawr.   

Payment

We accept the following methods of payment: cash, credit cards (MasterCard, Visa), debit cards (Visa/Delta, Visa/Electron).

All outstanding charges must be paid for in full on check-out from Pentre Mawr.

Amendments to your Booking

Very occasionally we may need to cancel your Booking. In such circumstances we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavours to try and re-locate any confirmed Booking cancelled by us to an alternative location similar in standard to Pentre Mawr. 

Your booking is for a class of room and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay. 

Cancellation Policy 

A £100 per room, non-refundable deposit is needed at the time of booking, this goes towards the cost of your room. Any cancellations made less that 72 hours before the date of arrival will be charged the full amount for the room. If more than 72 hours is given we will hold the deposit against another booking.

Damages and Limitation of Liability

All damages must be paid for in full (including specialist cleaning) or for any items that are missing when you leave.

Pentre Mawr will not be responsible for the loss or damage of any property left onsite.

Accessibility

Please contact 01824 790 732 or email info@pentremawrcountryhouse.co.uk to discuss specific individual requirements and the availability of appropriate accommodation, and we will do our best to accommodate your needs.

Children

Children under 12 years of age are not permitted as guests for self-catered stays.

Availability of Facilities

At certain times, facilities may become unavailable due to maintenance, adverse weather conditions or other reasons beyond our control.  We will attempt to keep all guests informed of these circumstances when possible.

Parking

We have ample parking onsite. We do not accept responsibility for loss or damage to cars or property however caused.

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with requests with regard to conduct and respect for the property, its employees and guests and their health and safety.  Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Country House, or cause offence to other guests or our members of staff.

Smoking

Guests are not permitted to smoke in rooms under any circumstances.

Pets

Pets are welcomed, however we must be informed of any animals you are planning to bring prior to your arrival. 

Force Majeure

Pentre Mawr will not pay any compensation where the performance of its obligations is prevented or affected as a result of circumstances beyond its reasonable control including, but not limited to, fire, failure of electric power, gas, water, or any collapse of building structures. 

Web Site Information

While all reasonable efforts have been taken to ensure the accuracy of information on the Website, Pentre Mawr does not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on the Website without notice. 

The content of the Website is the copyright of Pentre Mawr, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.